At Cozylab, we are committed to delivering high-quality products and a smooth shopping experience. If something goes wrong, we’re here to help.
Returns & Replacements
We accept returns or replacements under the following conditions:
1. Damaged or Defective Items
If your item arrives damaged, broken, or defective, you are eligible for a free replacement or full refund.
2. Incorrect Item Delivered
If you receive the wrong product, we will replace the item or issue a full refund at no extra cost.
Return Eligibility
To qualify for a return or replacement:
You must contact us within 2 days of delivery
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The item must be unused and in its original packaging
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You must provide photo or video proof of the issue (damage, defect, or wrong item)
Non-Returnable Situations
We do not accept returns in the following cases:
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Change of mind after delivery
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Minor differences in color or appearance due to lighting or screen settings
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Items damaged due to misuse or mishandling by the customer
Refund Process
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Once your return is approved, refunds will be processed within 5–7 business days
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Refunds will be issued to your original payment method
Replacement Process
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Approved replacements will be shipped within 3–5 business days
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You will receive a tracking number once your replacement is dispatched
Return Shipping
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If the return is due to our error (damaged, defective, or wrong item), we will cover the return shipping cost
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In other cases, return shipping costs may be the responsibility of the customer
Contact Us
If you experience any issue with your order, please contact our support team with your order number and proof of the issue.
We aim to respond within 24 hours and resolve your concern as quickly as possible.
Thank you for shopping with Cozylab